I’m in the market for a new car. The mere process of driving around to different car yards and showrooms fills me with terror; it’s an unpleasant process for most of us, isn’t it? Undaunted, my two sons and I set off last Saturday morning with the goal of driving several vehicles we had on [...]

This is a quick one… Having a chat with a friend last week and he spoke of a recent trip to Melbourne where he does a lot of business. He goes there for several days at a time; often staying up to six nights. He’s a tea drinker; six to ten cups per day and after [...]

And, unlike Alice, the direction they chose is crucial! Australian travel agency group Jetset recently forecast a 35% profit increase for the financial year ending June 2006. This news flies in the face of declining profits from other travel companies. The first question is, Have Jetset taken market share from other majors in the industry [...]

I was discussing price points with a client last week . As the conversation continued, the client referred to the company that provides their IT support. Ironically, the IT company is a client of mine… this gets interesting! Her point of view was that this company undersell themselves. “Their hourly charge is way too low” [...]